WildRobin Privacy Policy
Last updated: April 14, 2026
At WildRobin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and verification. Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations. We also collect gaming activity data like betting patterns and session duration, plus technical information including IP address, device details, and cookies during platform use.
How We Use Your Information
Your information is used for account creation, identity and age verification, processing deposits and withdrawals, and providing gaming services. We process data to personalise experiences, prevent fraud, ensure responsible gambling, and meet regulatory requirements under Australian gambling laws. Additionally, it supports customer service, marketing communications (with consent), and compliance reporting to bodies like AUSTRAC.
Information Sharing
We disclose personal information only as required by law, such as to regulatory authorities, law enforcement, or the Australian Transaction Reports and Analysis Centre (AUSTRAC) for AML compliance. It may also be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and the APPs. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits, firewalls, and monitoring systems help safeguard data integrity in line with the Privacy Act 1988. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records, and securely disposed thereafter.
Your Rights
Under the Australian Privacy Principles, you have the right to access, correct, or update your personal information, and request its deletion where practicable. You may withdraw consent for non-essential processing, restrict data use, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC). We provide procedures to exercise these rights transparently and respond promptly to requests.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browsing behaviour, with options to manage preferences via cookie settings. Third-party analytics tools may also track activity in compliance with Australian privacy laws.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer. Email us at [email protected].